Student Success Coordinator

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Job Details

Title Student Success Coordinator
Campus: LAC - Ontario Campus
Department: Student Services
Reports To: Director of Student Success and Registrar (DSSR)
Exempt: No
Type: Regular Part-time
Effective: September 2022
Summary: The Student Success Coordinator undertakes tasks determined by the DSSR to increase enrollment, retention, and/or graduation.
Essential Duties and Responsibilities:

The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:

  • Provide welcoming customer service, answering questions from students, faculty, and staff.
  • Maintain regular contact with unenrolled students each semester to overcome obstacles to their enrollment.
  • Make monthly contact with F-1 students to ensure degree progress.
  • Assist with executing student communication strategy set forth by the DSSR to include email, text, phone calls, meetings, and possible events designed to promote student success.
  • Provide personal contact to all new students in their first semester to ensure success, answer questions, build relationships, and offer general advisement.
  • Connect students with their Faculty Advisors by assisting the DSSR in the development of the advising strategy as it relates to students’ needs.
  • Interact with students regularly and use that interaction to develop the department’s understanding of student identity, needs, and preferences.
  • Help to connect students with academic, financial, and personal resources and support they may need to promote their success in seminary.
  • Assist in maintaining updated and pertinent student information in the JICS student portal (Haven) and the Student Information System (Jenzabar).
  • Assist with student surveys each semester to gain insight and data on student success metrics, degree progress, current needs, etc.
  • Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.
Core Values

The candidate must possess a strong commitment to the mission of Gateway Seminary, be an active member of a Southern Baptist Church, possess a clear understanding of Baptist history, organization, polity, and culture, and affirm the 2000 Baptist Faith and Message in its entirety.

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention.  While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders.

Since this position personally represents the Seminary to prospective students, candidates must abide by the Student Ethical Conduct Standards, our bylaws, and the 2000 Baptist Faith and Message as a condition of employment.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.

Service: Manages difficult or emotional customer situations; Responds promptly to requests for assistance; Meets commitments.

Interpersonal Skills: Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Promotes an atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience: Bachelor's degree from an accredited four-year college or university, and some experience as a student - or willingness and commitment to become a student - at Gateway Seminary.

Language Skills: English Required. Bi-lingual skills are preferred. Possess excellent verbal, writing, and interpersonal skills with the ability to understand and articulate the programs and objectives of the institution; Ability to write reports, correspondence, and procedure manuals; Able to effectively present information and respond to questions from groups of managers, constituents, and the general public; Ability to lead and influence people or groups of people toward the achievement of goals.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent and to create and interpret bar graphs.

Time Management Ability: Ability to prioritize tasks and handle multiple tasks simultaneously; Able to effectively plan a full-year ahead for effective campaigns.

Discretion and Decision Making: Influences approaches and policies in seminary promotional matters in concert with supervisor and Vice President; Able to self-motivate and self-govern high standards of work and performance in a travel-heavy environment; Exercises independent judgment in core duties and in the supervision of staff/volunteers under his/her responsibility.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: The position requires proficiency in database information system design, use, and maintenance as well as computer skills including electronic mail, word processing, spreadsheet development, manipulation, and maintenance. The position requires the ability to understand software and organization project definition and staffing, process analysis, functional and technical design, development, testing, and implementation issues. Experience in Microsoft Office (especially Word, Outlook, and Excel), Adobe Acrobat/Reader, Jenzabar, and InfoMaker a plus.

Other Abilities and Skills: The position requires the capability to work independently and be motivated with minimum supervision, along with the ability to prioritize tasks, handle multiple tasks and/or projects simultaneously, and effectively report to the Registrar. The Registrar’s Office is a fast-paced office where accuracy, punctuality, strong interpersonal skills and attention to detail are vital.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job the employee is required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear; the employee is frequently required to sit. The person is occasionally required to stand and walk. Must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, though moderate noise can occur at meetings and social events. It is a well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.


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