Lobby Attendant

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Job Details

Title Lobby Attendant
Campus: LAC - Ontario Campus
Department: Institutional Advancement
Reports to: Events Coordinator
Exempt: No
Position Status: Regular part-time
Effective: September 2019
Position Summary: This position serves as the face of the Seminary. Our Lobby Attendant is sometimes the first and only person with whom our guests meet. The primary role is to greet, welcome, and direct visitors appropriately, and notify Seminary personnel of visitor arrival. Additional functions include maintaining security, providing information, and supporting other administrative functions.
Essential Duties & Responsibilities: The following duties are considered essential to the job. Qualified individuals must have the ability - with or without reasonable accommodation - to perform the following duties but not limited to:
  • Greet and welcome people who arrive at the building.
  • Direct guests to the proper location in the building and inform employee(s) of their arrival.
  • Be aware of persons of interest who come into the building and alert the Director of Facilities or VP of Business Services when necessary. In appropriate cases, call 911 and alert employees to a possible threat.
  • Sweep and dust the foyer area throughout the day as needed.
  • Check the main floor bathrooms daily and request service as needed.
  • Assist with opening/closing of building foyer/chapel areas.
  • Manage registration desk for events in the chapel and Graves Center and provide general event assistance to the Event’s Coordinator.
  • Provide general administrative support as assigned by the supervisor.

Core Values:

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member in their local church.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Service Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Oral Communication Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Promotes atmosphere of constant improvement.
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education High school diploma or GED required. Receptionist experience a plus.
Skills Language Skills: Ability to read, analyze, and interpret general business materials, technical procedures, instructional manuals, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from individuals and groups. English required; Bi-lingual in Spanish or Korean a plus.

Mathematical Skills: Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply strong common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficiency in computer programs including word processing, data spreadsheets, and electronic mail. Proficiency with scanners, copiers, and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

While performing the duties of this job the employee is required to regularly talk and hear. The employee is frequently required to sit, use hands to finger, handle, or feel and reach, push, and pull with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The indoor office setting is well-lighted, heated and/or air-conditioned with adequate ventilation. The lobby can be a noisy work area with distractions. Part-time evening hours and some rotating Saturday work required.

 

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