The Enrollment Communication Specialist role involves strategic follow-up communication and relationship management with prospective students in Slate while Enrollment Specialists are traveling, ensuring consistent engagement and movement toward enrollment.

• Execute timely and strategic follow-up communication with prospective students through Slate, including email, phone, and text outreach.
• Monitor prospect and applicant activity in Slate and proactively move students through the enrollment funnel.
• Coordinate with Enrollment Specialists to maintain continuity of communication and ensure seamless handoffs.
• Notify applicants of outstanding requirements and provide clear guidance toward application completion.
• Respond to incoming calls and emails, providing accurate information and directing inquiries as appropriate.
• Maintain accurate records of all prospect interactions and update Slate to reflect current engagement status.
• Identify opportunities for personalized outreach to increase application completion and enrollment yield.
• Perform additional duties as required.
• Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Service: Manages difficult or emotional customer situations; Responds promptly to requests for assistance; Meets commitments.

Interpersonal Skills: Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Promotes an atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.