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Donor Information Specialist

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Job Details

Title

Donor Information Specialist

Location:

Los Angeles Campus-Ontario

Department:

Advancement Services

Reports To:

 VP of Advancement Services

Exempt:

 No

 

Type:

Regular Full-time 

Effective:

February 2024

Position Summary:

The Donor Information Specialist is responsible for all aspects of donor information management, retention, dissemination, and assists with donor events and activities.

Essential Duties and Responsibilities:

 The following duties are considered essential to the job.  With or without reasonable accommodation, qualified individuals must have the ability to perform the following duties: 
  • Serve as the Development and Common Modules manager, and generate reports as requested to support Seminary operations.
  • Assure the Seminary has accurate personal information, donation records, and other pertinent data about every donor, alumni, and prospective donors.
  • Provide assistance through development and implementation of departmental events and projects as directed.
  • Determine gift categories of contributions, accurately record every gift upon receipt, provide timely donor receipt services, and manage regular communication with donors regarding their giving.
  • Partner with Accounting on process of reporting and depositing gifts.
  • Provide end-of-year donation records for all donors, as well as other reporting that donors may request as part of managing their financial relationship with the Seminary.
  • Manage communication with donors regarding scholarship recipient responses.
  • Perform additional duties as assigned.

Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

 

Core Values:

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention.  While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders.  Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member of their local church.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Service Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Technical Skills Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Promotes an atmosphere of constant improvement.
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements below are representative to the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The candidate must possess a strong commitment to the mission of Gateway Seminary.  He/she must be a self-starter with strong organizational skills capable of working independently as well as in a team environment.

Education and/or Experience: Bachelor degree from a 4-year college or university program; and two to four years related experience and/or training; or equivalent combination of education and experience.
Skills:

Language Skills: English Required. Candidate must possess excellent verbal, written, and interpersonal skills. Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary and the Office of Institutional Advancement.  Able to effectively present information and respond to questions from groups of managers, students, and constituents.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Software: Jenzabar; Microsoft Office, including Excel, Word and Outlook; Must have the ability to adapt to new systems.

Other Skills and Abilities: Pay close attention to detail and coordinate various activities simultaneously, and communicate with co-workers, and business contacts in a courteous and professional manner. 

Personal Appearance: Must dress in a neat, modest, and professional manner.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to quiet.

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