Reference Assistant

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Job Details

Title Reference Assistant
Campus: San Francisco Campus
Department: Academic Services
Reports to: SFC Regional Campus Librarian
Exempt: No
Position Status: Part-time/Regular
Effective: November 2021
Summary: Reference Assistants serve as analysts, data entry specialists, counselors, technicians, troubleshooters, negotiators, and graphic artists. Reference Assistants represent the ‘face’ of the Library in all aspects of their services and provide customers access to library materials through various library services.
Essential Duties & Responsibilities: The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:

General Responsibilities

  • Staff the library service desk, as needed
  • Promote the use of library materials
  • Provide basic instruction in finding, evaluating, and using theological research tools and resources available both locally and online
  • Solicit student and faculty perceptions and needs
  • Maintain positive staff and customer relations
  • Responsible for opening/closing the library as assigned

Public Services/Reference Responsibilities:

  • Help patrons to find library resources available both locally and online
  • Process and complete inter-campus loan requests from other Gateway Seminary libraries
  • Provide basic servicing of library equipment; report other problems as necessary

Circulation Responsibilities

  • Check out, check in, renew and shelve library materials
  • Maintain course reserve materials

Collection Development/Cataloging Assistance Responsibilities

  • Assist with inventory and reading projects
  • Be responsible for daily upkeep and organization of the collection
  • Process all new materials.

Perform additional duties as required.

Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Core Values Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member in their local church.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills: Focuses on solving conflicts, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Technical Skills: Assesses own strengths and weaknesses; Gives careful attention to detail; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitment to goals and objectives; Supports everyone's efforts to succeed; Promotes atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s Degree or equivalency. Theological degree or training preferred. Familiar with basic purposes of a library. Prior library and/or customer service experience is preferred.

Language Skills: English required; Korean helpful. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from employees, students, and the general public.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to think creatively to address library patrons’ questions.

Computer Skills: To perform this job successfully, an individual should have knowledge of and experience with MS Office Suite software (PowerPoint, Access, Excel, Outlook, and Word). Experience with OCLC WorldShare Circulation module preferred.

Other: Ability to work a flexible schedule, should library hours change during or between semesters.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand, kneel, crouch, climb and balance, walk and use hands to finger, handle, or feel. The employee should be capable of lifting and/or moving up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, though moderate noise can occur at meetings and social events. It is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.


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