Donor Relationship Coordinator

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Job Details

Title Donor Relationship Coordinator
Campus: LAC-Ontario, California
Department: Institutional Advancement
Reports to: Director of Development
Exempt: No
Position Status: Regular Part-time
Effective: January 2020
Summary: The Donor Relationship Coordinator will reach out to donors to increase giving and serve as a point of contact to enhance the donor experience. He/she will engage in calling campaigns to raise awareness for annual fund giving, social media-based campaigns, and promoting an overall understanding of the seminary and its current events.
Essential Duties & Responsibilities: The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:
  • Maintain and foster ongoing donor relationships by providing personalized customer service.
  • Engage or re-engage donors on the list provided by the Director of Development using multiple communication platforms.
  • Keep donors updated on the seminary’s current achievements and future goals by staying in regular communication with them.
  • Create and maintain a weekly progress report on donations received.
  • Support the Director of Development with assigned projects.
  • Provide general administrative support during non-peak seasons and/or as assigned.

Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Core Values Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member of their local church.
Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Service: Manages difficult or emotional situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed; Promotes an atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem-solving situations.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High school diploma or GED required. Receptionist experience a plus.

Language Skills: Ability to read, analyze, and interpret general business materials, technical procedures, instructional manuals, or governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to questions from individuals and groups. English required; Bi-lingual in Spanish or Korean a plus.

Mathematical Skills: Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to apply strong common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficiency in computer programs including word processing, data spreadsheets, and electronic mail. Proficiency with scanners, copiers, and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.

While performing the duties of this job the employee is required to regularly talk and hear. The employee is frequently required to sit, use hands to finger, handle, or feel and reach, push, and pull with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The indoor office setting is well-lighted, heated and/or air-conditioned with adequate ventilation. The lobby can be a noisy work area with distractions. Part-time evening hours and some rotating Saturday work required.

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